What's the model and iOS version of your iPhone? What kind of data did you choose to recover? If you still have the issue please send us the detailed info so that we can help you solve the problem as soon as possible. 12.What to do if the program freeze? You can try to re-install the software/ restart your PC or run it on another computer if possible to have a try. When did you back up the data? After you back up the data, did you sync it?Ĭan you preview any data when the program completed the process of scanning?Īnd it's nice if you can send the screenshot of the scanned result to us after our program finishes the process of scanning. What's the model and iOS version of your iPhone which you backed up data from?ĭidn't our program extract any data for you? What kind of file format did you want to extract? Please tell us the detailed info of your issue so that we can locate it. 11.What to do if I failed to extract data? We always hope to solve the problem our customers meet rather than only refund the purchase. 10.Why do the recovered messages appear in an incorrect time line? The newly received messages could overwrite the time frame therefore, the recovered messages could appear in an incorrect time line. But if you want to transfer files to your iOS device again, we recommend Jihosoft Phone Transfer, which can transfer the recovered files from computer to your device. 9.Can I extract and import iTunes backup files to my device? The main function of D-Extract is to extract data from iTunes backup files to computer, and right now it doesn't support importing recovered files to iOS devices directly. If you don’t have an iTunes backup file, we suggest you to try iReparo for iPhone, which can recover deleted data from iPhone without backup. Remember not to sync your device with iTunes after lose data, or the iTunes backup file will be updated and your data will become unrecoverable. 8.Can I extract deleted data with D-Extract? If you have backed up the data before it is deleted, you can extract and recover it from iTunes backup file. If you can find the backup file on your computer while our program cannot detect it, please send us the model and iOS version of your iPhone which you backed up data from, together with the time you backed up. #Jihosoft itunes extractor upgrade#But once you meet, please make sure the backup was finished and created successfully and upgrade your iTunes to the latest version. 7.What if my iTunes Backup cannot be detected? Generally speaking, this condition wouldn’t occur. Then run this program to have a try again. Or you can turn off iTunes backup encryption first, just uncheck the Encrypted backup box in iTunes and enter the password. #Jihosoft itunes extractor password#6.What to do if the iTunes backup password is not correct? You can try to use this method to find out the possible password from this link: #Jihosoft itunes extractor registration#If you still fail to register our program, please send us the screenshot of the window when you enter the registration code into the panel but not click the "Register" button. You can send us the purchasing E-mail address or order ID, and we will reset the registration code for you. It will prompt that the registration code is incorrect, if you still enter the license code into the registration panel after you have registered our program two times. In fact, you have registered it successful.ĥ) Please note that one registration code can be only registered twice. Sometimes it prompts that your registration code is incorrect. If you click too quick and too many times, our program needs time to response. 5.What if I fail to register? There are several reasons will result in the registration failure.ġ) Please make sure that you have installed the latest version of D-Extract.Ģ) Please check whether there are typing errors or not, especially the capital and small letter of registration code.ģ) Please keep your computer connected to network.Ĥ) Please wait a minute after click “register”. 4.What to do if I don’t receive the registration code? Please send your order ID or the receipt to us and we will find your registration code for you. #Jihosoft itunes extractor pro#To extract and save the data, you need to upgrade to the Pro version. #Jihosoft itunes extractor how to#2.How to install and uninstall it? Please follow this guide on How to Install & Uninstall Jihosoft Programs 3.What's the Difference between the free version and Pro version of D-Extractor? If your iTunes backup file is encrypted, you can only scan and preview its data with a free version. 1.What does D-Extract do? D-Extract allows you to freely extract and recover iPhone data like photos, videos, messages, contacts, call history, notes, WhatsApp, Viber, reminders, calendar, Safari bookmarks and more from iTunes backup files.
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